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SWISSCAVE Hotline

+44 (0)203 514 83 75

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Cancellation Policy

Cancellation Policy

Right of Withdrawal
All natural persons living in a country of the European Union shall have the right to withdraw from this contract within fourteen days without stating reasons. The withdrawal period is fourteen days from the date on which you, or a third party nominated by you, other than the transporter had taken possession of the goods. To exercise your right of withdrawal, you must inform us (SWISSCAVE AG, Churerstr. 158, CH-8808 Freienbach, Tel.: +44 (0)203 514 83 75, Fax. +41 44 552 01 06, email: info@swisscave.ch) by means of a clear statement (e.g. by means of a letter sent via your post office), about your decision to withdraw from this contract. The return delivery has to be made to the following address and we must be informed of the delivery date by email or phone at least 48 hours before delivery: SWISSCAVE AG, c/o RHENUS Home delivery, Industriestr. 12-14, 15366 Hoppegarten, Germany, or: SWISSCAVE AG, c/o RHENUS Homedelivery Ltd., Dawson Road, Bletchley, MK1 1QY Milton Keynes, United Kingdom. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the right of withdrawal before the withdrawal period.

Effects of withdrawal
Should you withdraw from this contract, we will reimburse all payments we have received from you, including the standard shipping charge (except for additional costs that may arise from your having chosen to use a type of delivery other than the standard delivery at the most favorable rate, as offered by us), and will immediately reimburse you within at the latest fourteen days from the date on which the notification about your cancellation of this contract was received by us. For this reimbursement, we will use the same method of payment that you used in the original transaction, unless you explicitly agree otherwise. No fees will be charged for this reimbursement. We may withhold reimbursement until we have received the returned goods back and checkted them for loss of value or, if the goods have not reached us, until you have provided proof that you have returned the good covered by a transport insurer and the latter has paid the insurance, whichever occurs first. You have to send back or return the goods to us immediately and in any event not later than fourteen days from the date on which you informed us about the cancellation of this contract to us or passed. The deadline will be met if you send the goods back before the end of the fourteen-day time limit. You shall bear the direct cost of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods which was not necessary for testing the properties and functioning of the goods or is due to an event during return transport or return shipment for which you are responsible. Likewise, clear signs of use, such as dirty wooden parts, or stripes and scratches on housings, etc., will be deducted. There is no right of withdrawal with regard to goods that are not suitable for return due to their nature (e.g. consumables not in their original packaging), as well as perishable goods or goods whose expiration date has passed. Also excluded from the right of withdrawal are, among other things, goods that are made to customer specifications or clearly tailored to personal needs, as well as damaged or contaminated goods.